02. THE PROCESS
When Joonik first approached the customer, their requirement was to build a replica of the current system in a web environment. Noting the amount of rework involved, our first goal was to focus on the business process to really understand the underlying logic.
Once we had a clear picture of the actual goals, we requested the approval to build a demo for a streamlined process that did not resemble the current software’s workflow.
In a matter of weeks, we built the working demo and met with the customer to walk the team through its “new” software platform.
Feedback was phenomenal: the division manager had a hard time believing an editor could prepare a print-ready word puzzle in one minute. We had the buy-in we needed to overhaul their process!